Privacy Policy

Last Updated

Apr 23, 2026

LoconIQ respects your privacy and is committed to protecting personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (“GDPR”). This Privacy Policy explains how we collect, use, and safeguard personal data in connection with our platform and services.

1. Introduction

1.1 This Privacy Policy applies to all visitors, customers, and users of the LoconIQ platform and services.

1.2 LoconIQ GmbH, with its registered office in Austria, acts as the data controller within the meaning of the GDPR, unless otherwise specified in customer agreements.

1.3 LoconIQ provides an on-premises spatial intelligence and localization platform. In many deployments, data is processed locally within the customer’s infrastructure, and the customer may act as an independent data controller.

2. Information We Collect

2.1 Account information – such as name, email address, job title, company name, and organizational role.

2.2 Usage information – data related to interaction with the platform, including system logs, access timestamps, device information, and feature usage.

2.3 Operational data – depending on deployment, the platform may process spatial, sensor, or asset-related data. Such data is typically processed on-premises and controlled by the customer.

2.4 Payment information – billing details processed securely via third-party payment providers. LoconIQ does not store full payment credentials.

2.5 Communications – information provided when contacting support, sales, or other LoconIQ representatives.

3. How We Use Your Information

3.1 To provide, operate, and maintain the LoconIQ platform.

3.2 To manage customer relationships, including billing, subscriptions, and contractual obligations.

3.3 To provide technical support and respond to inquiries.

3.4 To improve platform performance, reliability, and security.

3.5 To send service-related communications and, where permitted, product updates or marketing communications (with opt-out options).

3.6 To comply with legal obligations and ensure system integrity and security.

4. Legal Basis for Processing (EU Users)

4.1 LoconIQ processes personal data based on the following legal grounds under the GDPR:

  • Performance of a contract (Art. 6(1)(b) GDPR)

  • Compliance with legal obligations (Art. 6(1)(c) GDPR)

  • Legitimate interests (Art. 6(1)(f) GDPR), including platform security and improvement

  • Consent (Art. 6(1)(a) GDPR), where applicable

5. Sharing of Data

5.1 LoconIQ does not sell personal data.

5.2 Personal data may be shared with carefully selected service providers (e.g., hosting, infrastructure, payment processing), strictly for the purposes described in this Policy and under data processing agreements.

5.3 Data may be disclosed where required by applicable law, regulation, or legal process.

5.4 Where data is transferred outside the European Economic Area (EEA), appropriate safeguards (e.g., Standard Contractual Clauses) are implemented.

6. Data Retention

6.1 Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, or resolve disputes.

6.2 In on-premises deployments, customers control retention of operational data within their systems.

6.3 Users may request deletion of their personal data, subject to legal and contractual requirements.

7. Security

7.1 LoconIQ implements appropriate technical and organizational measures in accordance with GDPR requirements to protect personal data against unauthorized access, loss, or misuse.

7.2 Due to the nature of LoconIQ’s architecture, many deployments operate fully on-premises, minimizing external data exposure.

7.3 Customers are responsible for securing their own access credentials and infrastructure environments.

8. Your Rights

8.1 Under the GDPR, individuals have the right to:

  • Access their personal data

  • Rectify inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time (where processing is based on consent)

8.2 Requests can be submitted via: info@loconiq.com

8.3 You also have the right to lodge a complaint with a competent data protection authority, such as the Austrian Data Protection Authority.

9. Data Processing Roles

9.1 Depending on the deployment model:

  • LoconIQ may act as a data controller for account and business-related data

  • LoconIQ may act as a data processor when processing data on behalf of customers

9.2 Detailed responsibilities are defined in customer agreements and data processing agreements (DPAs).